About us
Welcome to Imperial Fragrances, where luxury meets authenticity. Our passion for exquisite scents drives us to offer an unparalleled selection of high-quality fragrances that captivate the senses and elevate your personal style.
Our Mission
Imperial Fragrances aims to continuously innovate and create captivating scents that enhance personal experiences and cultural connections globally. We are committed to sustainability, ensuring our practices leave a positive impact on the environment and communities.
Our Vision
We envision Imperial Fragrances as a trailblazer in the fragrance industry, known for our forward-thinking approach and dedication to quality. By integrating cutting-edge technologies and sustainable practices, we aspire to redefine luxury fragrance, inspiring a future where beauty meets responsibility.
Our Commitment to Quality
At Imperial Fragrances, we believe that quality is paramount. Each fragrance in our collection undergoes rigorous testing and verification to ensure authenticity and excellence. We are dedicated to providing you with only the finest products, sourced from reputable manufacturers and perfumers around the world.
Fast Shipping
We understand that when you find the perfect scent, you want it in your hands as quickly as possible. That’s why we prioritize fast shipping, ensuring that your favorite fragrances reach you swiftly and securely. Our efficient logistics network and reliable courier partnerships guarantee that your order arrives in pristine condition, ready to delight your senses.
Price-Match Guarantee
We are committed to offering you the best value for your money. With our price-match guarantee, you can shop with confidence, knowing that if you find a lower price from an authorized retailer, we will match it. This promise reflects our dedication to providing exceptional service and unbeatable value.
Exceptional Customer Service
At Imperial Fragrances, your satisfaction is our top priority. Our knowledgeable and friendly customer service team is here to assist you with any inquiries, ensuring a seamless shopping experience from start to finish. We strive to exceed your expectations, making your journey with us as delightful as our fragrances.
FAQ
Do I need to set up an account to place an order?
No, you don’t need to create an account to order from our website! We offer a hassle-free, guest checkout option, allowing you to quickly and easily purchase your desired perfume without registering. However, creating an account with us offers benefits like saving your preferences, tracking your orders, and accessing exclusive rewards and discounts. Either way, we ensure a seamless and secure shopping experience, so you can focus on finding your new signature scent!
How do i place an order?
Placing an order with us is a breeze! Simply browse our collection of exquisite perfumes, click on the one that captures your heart, and select the size and concentration you desire. Then, click “Add to Cart” and proceed to our secure checkout. Choose your payment method, enter your shipping details, and review your order. Finally, click “Place Order” and we’ll take care of the rest! If you need any assistance, our dedicated team is just a click or call away. We’ll guide you through the process and ensure your perfume arrives at your doorstep, beautifully packaged and ready to delight your senses.
how do i know if imperial fragrances has received my order?
Once you’ve placed your order, we’ll send you a confirmation email immediately, confirm by calling, acknowledging receipt of your order and providing you with an order number. This means we’ve successfully received your order and our team will start processing it right away! If you have any questions or concerns, feel free to reach out to us via phone, email, or live chat. We’re always here to help. Additionally, we’ll keep you updated on the status of your order via email notifications, from processing to shipping to delivery. Your satisfaction is our top priority, and we want to ensure you have a seamless and enjoyable experience with Imperial Fragrances!
Will my namaz be acceptable if i use this perfume, as it contain alcohol?
Alcohol is not dirty in itself and is acceptable to be utilised in medicines, perfumes, detergents and other useful usages. This has to do with the fact that alcohol itself is not dirty, the ban is on the consumption/drinking of alcohol. The liquor (khamr) is banned in Islam. Liquor consists of sugar, alcohol and water after the fermentation process. So any alcohol not passed through the fermentation process can be used. Keeping this fact in mind, usage of perfumes because of the alcohol content, irrespective of the concentration of alcohol in it, is not prohibited or banned and namaz will be accepted.
How long does it last?
Lasting varies for every perfume. The lasting duration of any fragrance depends on the application area, season, and quantity applied. Lasting of each perfume is written in the performance section of each perfume.
what if an incorrect/damaged item is delivered to me?
We take great care in packaging and shipping our perfumes, but occasionally errors can occur. If you receive a damaged or incorrect order, please know that we’ll make it right! Simply contact our customer service team within 7 days of delivery, and we’ll guide you through our easy return and replacement process. We’ll provide a prepaid return shipping label, and once we receive the returned item, we’ll promptly send out a replacement or issue a refund, whichever you prefer. Your satisfaction is our top priority, and we’re committed to ensuring you receive the perfect perfume, in perfect condition.
what is the procedure for cancelling an order?
If you need to cancel your order, please act quickly! You can cancel your order within 24 hours of placement by contacting our customer service team via phone, email. Please have your order number ready and let us know the reason for cancellation. We’ll promptly process your request and issue a full refund to your original payment method. If your order has already shipped, we’ll provide instructions on how to return the package and refund your payment. Please note that cancellations may not be possible once an order has shipped, so don’t hesitate to reach out to us ASAP! Our goal is to assist you efficiently and ensure your satisfaction.
i have a comment/suggestion regarding your product/service, what do i do?
We value your feedback and would love to hear your thoughts! If you have a comment or suggestion related to our product or service, please don’t hesitate to share it with us. You can reach out to us through our website’s contact form, social media channels, or by emailing us directly at mailto:feedback@imperiafragrances.com. Our dedicated team will review your feedback and respond promptly, taking your suggestions into consideration for future improvements. Your input is invaluable in helping us refine our offerings and provide an exceptional experience for our customers. So go ahead, share your thoughts – we’re all ears!
Why should I buy from online store?
Well, buying online and through brick and mortar stores have their advantages and disadvantages. On the internet, you can always search around perfume and read how it smells like and its notes. Plus our liberal exchange and return policy mean that you can always return or exchange if you do not like, all from the comfort of your home.